I am not usually a review writer but thought it might be helpful to others if I relate my good experience with Orlando's Auto Body.
Bottom line is I am satisfied. I was treated fairly.
It is now April 7th and Mr. Silva continues to retain my 4,000 yet I have no car. He has banned me from his business; I gave him 2000 in cash which he denies. In total Mr. Silva has 14000 of my money and I have nothing. The Ma attorney general is investigating him for possible fraud and tax evasion. Of course Mr. Silva is going to respond by attempting to describe me in a whole bunch of negative ways. I promise you I have presented the facts. I promise you I have nothing to gain from this review. In actuality, I could possibly lose everything for writing this. I just cant bear having one other person be duped. Also Joe Silva gave a 5 star review on his own business so completely negate that and the average for this business is. ''1.75.
Next time I am looking for a used car this will be my first stop and while still looking elsewhere if I don't find what I am looking for I would stop here frequently until I get what I want.
Joey Silva is an unscrupulous person in my opinion but you be the judge. On February 2017 I bought a 2006 Nissan Murano repairable from Joey for 4000 with the agreement that it would be fixed to pass inspection. I was extremely happy. After several weeks the insurance company Mr. Silva was working with classified the Murano as a total loss and gave him an undisclosed amount plus my 4000 which is significantly more than book value. In March he purchased a 2003 Murano claiming comparability. Initially I rejected his claim yet when he threatened to stick me with the repairable without fixing it since it wasn’t in writing then I took this new deal. But Joe sold it on me. He did this on at least one other car. I assume he got the immediate cash. I do not know this as fact.
Good luck. All used car buyers need a little luck. It helps if you deal with folks who do what they say they are going to do, like Joe did for me
This place is HORRIBLE!!! The guys working here are meat brain thugs just trying to con you out of your money! Please stay away for your sake. Just read how the owner responds to his negative reviews. This is how he "takes pride in satisfying his customers even after they've bought their vehicle" he contradicts himself twice in the same breath. Do us all a favor, boycott this shop and get this business out of our community! At the time of this review a nice old woman is across the street protesting against them. They've tried already to harass her and spray paint her sign, and the owners right hand man Joe got in a car and chased me down the street for trying to give the woman my card. these guys are out of control and need to be shut down immediately.
Joe was a real sweetheart to work with. He was very patient and honest about the cars in his lot. He worked with me regarding the budget I had to work with and made the whole car buying experience extremely easy and smooth. I would definitely recommend him to anyone interested in getting a good quality car for a great price!
Absolutely disgusted. If I could give them 0 stars I would. If you want a safe care DO NOT GO HERE Paul was very condescending, telling me to 'bring my boyfriend down so he judge the car' because I wanted to go over it. Had to bring it back a week later for a chirping coming from the right side. He said it was the glove box and 'fixed it' the chirping was coming from OUTSIDE the vehicle. ONE WEEK after their 'warranty' was up my fuel pump blew and they stated they would fix it but I'd have to pay for it and they wouldn't get to it for over a week to even look at it. While it was in the air the mechanic found 2 leaking break lines that could have blown at any time and severe frame rot in the back. The whole break system was due to be replaced as well. They said I'd be lucky if I got another 6 months out of the car. I repeat, if you want a safe car DO NOT go here!
I buy used because I choose to go for depreciated value over warranty. I found the selection of used cars at Orlando's richer in my 4 to 6k price range than anywhere else I looked from southern New Hampshire to Worcester and Athol to Concord, Ma.
Recommend buyers apply your own due diligence when buying a used car from anybody....dealers can't know every detail about every car they sell...bought from auction or privately. Carfax reports, although very helpful and recommended can't tell every detail of past abuse. Identify and discuss all your concerns before buying as part of your negotiation.
Joe did everything he said he would do to make the car I found on their lot not only pass inspection but also authentically pleasing (torn seat patched with matching material). We negotiated tire replacement as I wanted all new all season tires and it would not make economic sense for the dealer to put new tires on a used vehicle.
Orlando S Auto Body is a US Car Dealer based in Fitchburg, Massachusetts. Orlando S Auto Body is located at 96 River St, Fitchburg, MA 01420, USA.
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