I've been bringing my dog here for 6 months. They are terrible! Whenever i request their records to be sent somewhere, they NEVER send and i have to call 10 times. I was in the lobby for 15 minutes before without anyone coming to the front. When a dog pooped in the lobby, they took the "Poop Mop" from the corner and mopped it up, then just put it back in the corner. Their rooms are small, and dirty. Their doctors barely speak English. Just absolutely terrible. Worst vet I've ever been to.
Also have had experiences with the vets not speaking English well and not understanding what I was saying. Definitely do not want someone responsible for the health of my pet if they can't understand me when I'm saying what is wrong.
We have brought all of our animals for many many years. The staff has always been kind, compassionate and helpful through all stages of our animals lives. They have even stayed late on a Saturday instead of sending me to Tufts when my cat was very ill and then showed me what I needed to do for her while we waited for results to come in so that she could comfortably be in her home instead of her being scared and alone in a strange place. They use many alternative treatments to ease chronic pain (including laser therapy and acupuncture). I never hesitate to recommend them to anyone in the area looking for a vet. My animals have always been very comfortable with both Dr. B and Dr. Yuen as have I.
Called to make an appointment after my cat ate some tulip leaves and was acting odd. I was told to call poison control. When I did I found out it was only for reporting incidents. Called another vet and they made an appointment right away for my cat and they took no time in getting her in the exam room.
If I could give it no stars I would. NEVER EVER TAKE YOUR ANIMAL HERE. I know someone who brought their dog here just for a simple ear clipping... these careless vets killed a two and a half month old puppy because they don't know what they are doing. This person even had to pay for the visit, even after his dog died. They over gassed the dog and the sedation ended up killing the poor puppy.
I used to bring my dogs there when I lived in the area. They always took great care of my pets. BTW... about the 2 month old puppy that died having his ears clipped... IT'S CRUEL TO CLIP THE EARS. AND... the average lay person may not understand that anytime anesthesia is used in any live being, there is ALWAYS a risk.
Twin City Animal Hospital is a US Veterinary Care based in Fitchburg, Massachusetts. Twin City Animal Hospital is located at 869 South St, Fitchburg, MA 01420, USA.
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