We go here because Adam gives great service. Everytime we r there he is fantastic. Other than Adsm, we would go elsewhere
This a terribly run retailer!!! DO NOT WASTE YOUR TIME WITHE THIS STORE!!! I bought two brand new iPhones which I had no trouble with other than them trying to push over priced screen protectors for $100. One of the phones had a software glitch that neither AT&T nor Apple could help with. Keep in mind these phones are barely a week old. Took them back to the store looking to replace the defective phone. We spoke to the manager Adam, and right off the bat, was uninterested in helping. He looked at the phone for maybe a minute and said "You have to take it to an Apple Store." To which I replied "These are brand new, and we still are within the 14 day return policy!" Well he kept it his story stating that it's "policy and with 9 years experience has always been the way with iPhones" I did not believe him. He said again "You'll have to go to an Apple Store." Frustrated I called AT&T and their respond was that we should be allowed to exchange the phone for a new one. So thankfully we called from the parking lot of the store. Took the call into the store and had the AT&T rep talk to the manager. He argued with them and when the rep pushed back Adam said "the only thing they can do is exchange it for a different memory capacity phone or a different color." Well we took that offer because we didn't want to drive. 45 minutes to another store. The manager was so upset he had to pass us off to one of his employees. I asked Adam why he didn't give us that option "In all honestly, it slipped my mind" was the answer I got. After all that they still made us pay the restocking fee! God awful service!!! Please use a different store. While we were checking out the same manager Adam was trying to talk another customer out of her unlimited data plan, stating that she only uses 9 gigs a month and that she didn't need it. All in all this is a lousy way to run a store. Very displeased!!!!
I'm pretty sure you can find better customer service in a prison mess hall.
Very friendly n knowledgeable.
Great customer service, I love my new phone! Would definitely go back!
At T Authorized Retailer is a US Electronics Store based in Fitchburg, Massachusetts. At T Authorized Retailer is located at 10 John Fitch Hwy, Fitchburg, MA 01420, USA.
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